We recommend ordering as soon as you know your size, color, and
style. However, we also suggest ordering 1-3 months before the wedding
date in order to give you several weeks of buffer time for alterations
or any fit issues that arise.

Our standard processing or production time for bridesmaid dresses
is around 3-7 days and 1-2 weeks for wedding dresses. For some styles
with appliques and handwork, it may take much more time.

Standard production is a date range due to the impacts of COVID-19.
We always strive to get your order to you as soon as possible, but we
advise that you order with a lead time of 1-3 months before the wedding
is recommended.

Our dresses are made-to-order, which is how we can offer so many styles,
fabrics, colors and sizes. This means your garment is not made until
you place your order with your unique selections on size, color, and
length, which is why it takes us a while to produce it!

We require all orders to be placed by our customers. We do not process orders over the phone.

If you encounter any difficulties placing your order, do not
hesitate to contact us on livechat or send email to support@dressfac.com

As long as your order is shipped, you will be emailed a tracking
number when your package ships so you can anticipate the delivery of
your order.

If your tracking number shows your package was delivered, but you did not receive it, please follow these steps:

Check with any other members of your household to see if someone else might have accepted the delivery on your behalf.

Check with neighbors to see if your package was accidentally delivered to the wrong address.

Search all around the area you usually receive deliveries, or with a front desk/receptionist if applicable.

If you still have not found your package, please contact us HERE to notify us as soon as possible, and no later than 7 days after the stated delivery date.

Please note: D is not responsible for lost or stolen packages. We will do our best to help you!

D's made-to-order collection is already heavily discounted since
we sell directly to you with no other retailers involved. The cost of
our items is 40-60% less than it would be if you were able to purchase
through bridal boutiques or other online retailers.

However, we do offer occasional promotions. Please subscribe to our newsletters and get the promotions in time!

You can order together or separately.

If you order separately we recommend ordering within the same week
to ensure everyone gets their dress around the same time and avoid the
color difference because of the dye lot

Also, you can tell us all your order numbers to support@dressfac.com and then we can add notes to these orders to ensure the color consistency

As soon as you place your order, your item(s) begin the production
process. If you need to update color, size, or style selections you MUST
make the request within 24 HOURS. Please double check your order before
checking out and again when you receive your e-mailed invoice.

Send your request to support@dressfac.com if any updates are needed, and while we cannot guarantee changes can be made, we will be happy to look into your options.

Item can be returned within 14 days of delivery.

All returnable items must be unwashed, unworn, and in original condition with their tags still attached.

Customized item is not supported to return.

Some items may have their own policies. Please check it in the product description area if any.

Refund

You will receive full refund if the issue is caused by us (e.g. mis-shipped, defective, wrong items, etc.).

For issues (e.g fit issue, dislike, buy 2 and try both but only keep
one, etc.) which are not caused by us, buyer should bear forth and
return shipping cost. Some restocking fee will be also charged (20%-50%
based on the actual issue).

Unlike wrong size,
fit issue is usually not caused by the seller. But to offer better
service, we will cover a partial alteration cost at a local tailor shop
(no more than 20% of the product purchased price).

Rush orders, virtual products, lingerie, color swatches, and disposable items are not supported to return and refund.

Return Progress

1. Contact support@dressfac.com to submit a return request within 14 days upon receiving your order.

2. Once your request is approved, we will provide you with a return
address and return form file. Please send the item(s) through your local
post office within 3-7 business days upon receiving the return form.

3. All the return item(s) will go through inspections. We will
process the refund when we confirm that the product has the problems you
mentioned. Once the refund has been processed by us, it usually takes
3-7 business days for the funds to be credited to your account,
depending on your bank or payment service. Your bank or payment service
may levy a small transaction charge.

What will be a custom option (customized product)?

Custom color;

Custom size;

Customization;

Choose or offer a color which is not the main shown picture color;

Change back style which is not the original one;

Unusual size: 00-0, 16W-32W;

Offer a dress image (not from us) to customize, OEM, etc.

Please Note:

We reserve the right not to process the refund if you return the items in unacceptable condition.

Due to COVID-19, exchange is temporarily not supported. Once it
resumes, we will update the policy as soon as possible. But you can
contact us to re-order at a very low price instead of exchange.

Each item is checked for quality before being shipped to you. If your
item happens to arrive damaged, send email to support@dressfac.com, and
we will be happy to look into options! Incidents and concerns must be
reported within 30 days of delivery. Please keep in mind D is not
responsible for damages after the tags are removed and the dress has
been worn or altered.

We’re so excited for you to receive your dress and wear it for that special day!

Our fabric is very delicate, so in order to take keep your dress in good condition, here’s what you need to know:

If you wish to remove wrinkles, use a steamer only and do not touch the fabric with it. Do not iron this fabric!

Fabric can snag easily, so please keep away from pets and watch for any jewelry that may catch it.

Work zippers carefully and do not pull too hard.

Do not spray with any wrinkle release, perfume, or Fe-breeze. This can stain or ruin our garments.

Dresses should either be dry cleaned or washed on the delicate cycle and hung dry.

Currently, we do not offer these kind of products. However，We are
happy to offer ties, bowties, and pocket squares in fabrics matching our
bridesmaid dresses to help bring your wedding vision to life!

You just need to send the pictures of the ties or bowties you preferred to support@dressfac.com. We will give you the quotation as soon as possible

We dye our fabrics in large batches and while we work really hard
to maintain consistency between different batches, there can be slight
color variations (generally not very noticeable).

A dye lot is a specific amount of fabric dyed at one time. This is
standard with any company/fabric! Because dyeing is a chemical process,
no two dye lots are exactly the same. We have strict quality assurance
standards in place to ensure all Lavetir colors are as close as possible
and any variances are unnoticeable.

Yes, we ship our fabric swatches and final dresses worldwide! You
just need to provide your shipping address at the checkout page.

**Customers shipping to Germany, please note: Custom fees are not
applied at checkout. D is not responsible for fees incurred or due
upon delivery.

Our shipping cost is subject to the which items you order.

Standard Shipping: $29 per order
Expedited Shipping: $34 per order
Free Shipping: Some items are free shipping, check on the product page

The shipping cost of some products (e.g. accessories) may be
calculated by weight and destination. Please add the item to the
shopping cart and input the shipping address at the checkout page to get
shipping estimates.

As long as your order is shipped, you will be emailed a tracking
number when your package ships so you can anticipate the delivery of
your order.

If your tracking number shows your package was delivered, but you did not receive it, please follow these steps:

Check with any other members of your household to see if someone else might have accepted the delivery on your behalf.

Check with neighbors to see if your package was accidentally delivered to the wrong address.

Search all around the area you usually receive deliveries, or with a front desk/receptionist if applicable.

If you still have not found your package, please contact us HERE to notify us as soon as possible, and no later than 7 days after the stated delivery date.

Please note: Lavetir is not responsible for lost or stolen packages. We will do our best to help you!

Most of our collection is made-to-order, meaning we make your order
according to your selection of size, length, fabric, and color. This
allows us to offer a vast collection, made to fit your body!

When placing your made-to-order item, you will see a Seasonal
Delivery Time (how many weeks it will take us to make your item), and on
the final check out page you will select a shipping speed. The
combination of the weeks selected for the Delivery Time and shipping
speed are how long it will take to receive your made-to-order item.

WHAT IS CUSTOM SIZE?

Custom size is one of two sizing options available for customers
ordering any of our made-to-order dress options. It is a great
alternative for customers who are in between sizing or simply want an
overall closer fit than a standard size can provide.

With custom size, we will make the dress to your exact
measurements including bust, waist, hips height, and hollow to floor
(for floor length styles, there will be an option to provide extra
length).

Custom size costs the same and takes the same amount of time to
make as a standard size dress but custom dresses are non-returnable for
any reason, including wedding cancellations or last-minute changes.

If you are pregnant and plan to custom order a dress for your
event, be sure to see our instructions and tips in the Maternity FAQ.

IS IT A PERFECT FIT?

Our custom size option is basic as we can only accept a total of 5
measurements (not including extra length). That isn't enough
information to provide a perfect fit but it is enough to create a good
fit. While extensive alterations shouldn't be needed, you may need to
make a few adjustments here and there.

To help with this, we do offer some alteration reimbursements if
you do get your custom dress and need alterations. These costs will help
but may not entirely cover the cost of alterations you may need and
Lavetir is not responsible for additional fees associated with
alterations.

IS IT RETURNABLE?

We understand that sometimes circumstances can change and a
custom dress may no longer be needed for some unexpected reason but
custom sizing is non-returnable for any reason, including, but not
limited to wedding cancellations, incorrect ordering, or sizing changes.

HOW DO I MEASURE?

With the help of a friend, sit down and watch our instructional
measuring video before following along using a soft measuring tape (not a
ruler or construction tape) to measure you.

Once you have your measurements, we recommend that you add 0.25
to 0.5 inches to your bust, waist, and hip measurements just to give
yourself some room for comfort.

A few additional notes to consider when measuring:

Be sure to wear fitted clothing (like leggings and a tank top)
when measuring and be sure you are wearing a supportive bra (whether you
plan to wear a bra with the dress or not). If you have shape wear you
plan to wear, you can also wear that when you measure.

We do not recommend decreasing your measurements if you are
planning to lose weight. Order 1-3 months before your event using your
current measurements otherwise, order a standard size.

As custom sizing is basic, we cannot accept additional
measurements and we cannot change the proportions of the pattern. If you
are concerned about where the waistline will hit on your torso, styles
with empire waistlines may be safer as they are fitted at the under bust
instead of the waist.

You do not need to be measured at a bridal store or by a
seamstress. If you are, please make sure they read over or watch our
guidelines to ensure they are measuring you correctly as different
bridal companies and seamstresses will take measurements differently.

We accept measurements in inches only so be sure to convert your
height measurement to inches at checkout. For example, if you are 5'6"
you will put your height as 66 inches and NOT 56 inches.

CAN I CUSTOMIZE MY ORDER?

Custom size is not the same as custom design. If you need a
dress to be shorter or longer than advertised, we won't be able to
accommodate that request. That means, we can't make a floor-length dress
into a knee-length or make a knee-length dress into a floor-length
design.

Never change your height and hollow to floor if you think this
will make your dress a bit shorter or longer. The height and hollow to
floor are used to determine where the hemline, neckline, and waistline
should fall and changing either of these can end up moving the waistline
of your dress up below your neck.

CAN I CUSTOMIZE A STANDARD ORDER?

Because we are making the dress to your measurements and it is
non-returnable, we never recommend ordering a custom size dress using
the measurements of a standard size dress.

This is because standard sizing has some ease built in for
comfort while custom sizing is made exactly as ordered. Further, since
we’re asking for your height and hollow to floor measurements, the
overall fit and proportions of the dress will change. This means the
waistline, bustline, and hemline may be higher or lower depending on the
measurements.

If you tried on a standard size and fit well but was too long,
we recommend ordering the same standard size and having it hemmed up to
ensure the same fit.

CUSTOM SIZE LIMITATIONS

Because of the way our dresses are designed, we're not always
able to custom-make a dress to the measurements provided during
checkout. If this happens, don't worry!

We won't just cancel your order, we will reach out to you to
let you know about the issue and offer some solutions for you, so be
sure that your contact information is accurate before you place your
order.

If you plan to order a custom size but are worried about your
measurements, please do reach out to our amazing customer service team
with a complete list of your measurements and the style you plan to
order so we can take a look!

Our sizing is different from retail sizing as bridal clothing tends
to be more structured and less stretchy than regular clothing. We cannot
determine your size by your bra or pant size, so you will need to
measure yourself and compare your measurements to our size chart to find your best size.

The best way to determine your standard size in our dresses will be
to measure your Bust, Waist, and Hips with a soft measuring tape (not a
ruler or construction measuring tape) according to our guidelines and
then compare those to the designated size chart for your item Our main
size charts can be found on our Size Chart Page.

When you compare your measurements you may find that yours don't
align exactly with the measurements on the chart. That's okay! If you
find your measurements are between sizes, choose the larger size.

Here are some additional things to keep in mind when finding your best size:

When measuring, be sure to wear close fitting clothing (like
leggings and a tank top), any shapewear you plan to wear, and a
supportive bra (whether you plan to wear one with your final dress or
not).

If you've purchased a bridal gown or bridesmaid dress from another
bridal company, you will still want to measure since sizing can differ
from company to company.

Not every style fits the same. Strapless styles tend to fit snug to
provide more support while styles with straps can run a bit bigger in
the bust (an easy fix for a seamstress).

Junior sizing will differ as the dresses are for children, not
adults, but you'll measure juniors and determine their best size the
same way as adults.

If you have any questions about sizing, don't forget to contact our stylists!